Metaphy Labs

A generalist at heart and craft 🤺

At Metaphy Labs, I took care of many projects right from ideation to execution. Here are a few areas I work on: 
1. Product: I worked on Metaphy's new product offering, ToMoBo, a revenue intelligence platform. Imagine, as a salesperson, you had your own J.A.R.V.I.S. to help you across various sales pipeline stages. I helped in the ideation, building a clear product roadmap, copy of the entire platform, assisting the product designer with branding and design, building out growth experiments, and many more. 

2. Customer Success: Built a solid process that ensures all our end users never face a hiccup while using the product. Being a user-centric organization, my role was to build a support ethos that forever keeps the customer at the center of any decision ❤️

3. Culture: Building a solid foundation of culture here at Metaphy Labs which makes our company the most sought-after brand to work with. My role focused on fostering a solid employee experience and of course, maintaining a high employee retention. I also created the company ethos, its initial culture documentation and chalked out a list of perks and benefits that would create a one-in-a-million employer brand. 👾

Apart from these, I took care of a ton of tiny things such as copywriting, documentation, onboarding teardowns, market research, etc that came my way.A generalist at heart and craft 🤺 At Metaphy Labs, I took care of many projects right from ideation to execution. Here are a few areas I work on: 1. Product: I worked on Metaphy's new product offering, ToMoBo, a revenue intelligence platform. Imagine, as a salesperson, you had your own J.A.R.V.I.S. to help you across various sales pipeline stages. I helped in the ideation, building a clear product roadmap, copy of the entire platform, assisting the product designer with branding and design, building out growth experiments, and many more. 2. Customer Success: Built a solid process that ensures all our end users never face a hiccup while using the product. Being a user-centric organization, my role was to build a support ethos that forever keeps the customer at the center of any decision ❤️ 3. Culture: Building a solid foundation of culture here at Metaphy Labs which makes our company the most sought-after brand to work with. My role focused on fostering a solid employee experience and of course, maintaining a high employee retention. I also created the company ethos, its initial culture documentation and chalked out a list of perks and benefits that would create a one-in-a-million employer brand. 👾 Apart from these, I took care of a ton of tiny things such as copywriting, documentation, onboarding teardowns, market research, etc that came my way.
Skills: Competitive Analysis · Product Design · Product Marketing · Product Road Mapping · User Experience (UX) · Customer Success · Organizational Culture · Product Management · Customer Experience Design · User Research · Critical Thinking · Business Strategy · Product Strategy · Go-to-Market Strategy

Cutshort

My journey at Cutshort led me to embrace SAAS companies and the power of strategic hiring. Superpowers gained: Product thinking, strategic hiring, Employee experience. I consulted with founders and CHROs to fill hiring gaps, reduce time/cost, and boost employer brands. Notable projects: Enhancing employee experience through Subcultures, achieving a 95% offer acceptance rate in sales hiring, and securing a 25L+ revenue partnership with WeWork

Awfis Space Solutions Pvt.

At Awfis, transitioned from hospitality to Assistant Manager - Sales, then pre-opening specialist. Key achievements: Closed INR 1.17 CR deals during peak Covid, established Ahmedabad market with 5+ CR LTV revenue through channel partners. Superpowers: Agility, Resilience, Stakeholder Management

Hyatt Hotels

At Hyatt Regency Pune, my role as Event Sales Executive was a career-shaping experience. Superpowers gained: Business Development, Time Management, Multitasking. Achievements: Secured 1.59 CR booking, exceeded targets by 195%, established a 5+ CR revenue stream, aided CRM transition

Taj Hotels

First job at Taj Gateway Hubli, 4-star hotel. Role: Receptionist, but did much more - guest relations, operations, concierge, and more. Superpowers gained: Empathy, people skills, communication. Achievements: Improved NPS, upsold INR 2M, precise night audits, speedy group check-ins. ✨

Four Seasons Hotels and Resorts

TL;DR: Honestly, one of the best learning experiences of my life. Taught me the most important life skill, empathy. 

Superpowers built: Empathy and humility ✨

Context: Four Seasons Hotel is a luxury hotel brand that offers a learning experience for its interns rather than onboarding interns as free labor ❤️

Role: An operations intern who worked in the four core departments of a hotel: Guest relations, Rooms management, Kitchen, and F&B 🛎️🛌🏼🔪🍷

Learnings: Learnt - 
👉🏼 What true luxury really is
👉🏼 How making a connection with a hotel guest enhances their experience 
👉🏼 Handling difficult guests with pure empathy
👉🏼 How important it is for an entire team to be successful to ensure every single guest has a seamless stay experience. 
👉🏼 What true humility is and how difficult it is to accept humility in its utter most raw form. 

🤔 How did I land this role? Cold-called the hotel. Asked if they were taking applications for interns, flew to Mumbai, and gave three rounds of interviews. 🚀

Caperberry Restaurant

I learned the hardships of a chef's life at Caperberry, a fine-dining restaurant in Bangalore, as a junior chocolatier during the festive season. 
Key lessons: 
1. Temperature's crucial in chocolate work
2. water ruins chocolate, and 
3. I hate white chocolate. 
Landed the role through networking with the head chef/owner at a college event, balancing it part-time with full-time college. 🍫👨🏼‍🍳

[Pune] Food Tour 2.0