Novac Technology Solutions

Leading and collaborating with great people to ship amazing digital products for customers of ShriramFinance. (Deposits,SuperWeb, BBPS,PG,CustomerPortals, Shriram Gold,Silver,Care) 

Customer Champion: Bridge the gap between customers and engineering teams, ensuring we solve real problems and deliver continuous value. 

Strategic Visionary: Create comprehensive product visions, roadmaps, and delivery plans, proactively identifying and mitigating risks by collaborating with design teams to ensure our UI and UX are consistent and user-friendly. I prioritize deliverables based on data-driven ROI and maintain urgency to ship high-quality products.

Collaborative Leader: I work closely with various stakeholders across tech and business teams, embodying our culture and values. I communicate effectively with Product Development, Engineering, Marketing, Sales, and Leadership teams to bring our vision to life and drive results.

Craftsmanship Advocate: I practice and promote product craftsmanship by balancing delightful user experiences with solving customer problems and also take pride in iterative development, releasing features regularly, and continuously improving our products. 

Key achievements:
1. Successfully launched multiple modules, resulting in a 30% increase in user engagement.
2. Improved product release efficiency by 25% through streamlined processes and effective collaboration.
3. Achieved a 40% increase in customer satisfaction scores by enhancing product quality and user experience.
4. Played a pivotal role in launching Fixed Deposit 3.0, significantly reducing bounce rates and achieving a conversion goal of ₹200 crores per month.
5. Integrated Bharat Bill Payment System into the Shriram Finance website for simplifying transactions and bill payments for customers.
6. Developed a seamless omni-channel experience between ShriramOne App and SuperWeb for customers.
7. Introduced Shriram One Gold & Silver, enabling customers to buy gold and silver digitally.