Mahindra Finance

Customer Satisfaction Improvement, Data Analysis, Stakeholder Engagement Key accomplishments include: * Spearheaded the development and successful rollout of the 'Udaan' Loan Journey, achieving a notable 15% increase in customer satisfaction through focused stakeholder collaboration across multiple teams. * Managed comprehensive project timelines and deliverables meticulously, ensuring all initiatives were implemented on schedule while meeting quality standards in the fast-paced financial services sector. * Analyzed performance data rigorously to identify process inefficiencies, leading to strategic recommendations that enhanced operational efficiency by streamlining workflows.